Octave IP Limited, known as Octave Audio (‘We’, ‘Us’, ‘Our’), is a joint venture between two of the UK’s leading commercial radio operators, Bauer Media and News UK’s Wireless. We are a Digital Audio Sales & Tech company, offering targeted Digital Audio advertising across major Audio brands in the UK.
The types of personal information we collect
Information we may collect from you includes; contact details; marketing preferences; and biographical information. We may also collect information from your device when you visit this website, such as browser type.
How we collect your personal information
We collect information about you when you provide it to us; for example, when you fill out our online forms, call or enquire about our products and services, or do business with us. We may also collect information from you in face to face meetings.
We process personal information when it is provided to us during the sales process or in our online callback form.
How we use your personal data
We use your personal information to provide you with the products and services you have asked for, respond to requests for information, to manage our relationship with you, to provide you with marketing, and to understand who visits our website.
Who we share your information with
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your information where we are allowed to by law to protect or enforce our rights or the rights of others and for the prevention and detection of crime, such as fraud. Your information may also be disclosed to our processors, such as our customer database provider.
If we sell all or part of our business, customer information may be one of the transferred business assets. If this happens, your information will be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
Legal basis for processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is:
(a) With your consent
(b) We have a contractual obligation
(c) We have a legitimate interest
(d) We have a legal obligation
Our legitimate interests
We may use your information where there is a legitimate reason to do so. For example, we may use your information where it would help achieve our business objectives or to facilitate contacting you to provide you with information you have requested. Similarly we may have a legitimate interest to understand who is visiting our website and accessing our services.
Withdrawing your consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. For example, you can opt out of receiving email marketing from us by following the unsubscribe link in the footer of those emails. Otherwise, please contact us with details of your request.
In some instances we may have an alternative legal basis to continue to process that personal information and we will inform you of that. If you do withdraw consent we may not be able to provide the product or service you have requested.
Updating your information
You can update your personal information or tell us if it changes or is inaccurate by emailing us using the contact details below.
How we store your personal information
We will retain your personal information while it is required to provide you with the product, service or information you have requested. We will then securely remove your information from our database, unless there are other purposes for which we are required to retain your information, such as marketing suppression purposes.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details below, if you wish to make a request. Please include the reference ‘Data Protection Request’ when you get in touch.
Our contact details
Address: Level 2, 236 Gray’s Inn Road, London WC1X 8HB
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org. If you are not satisfied with our response, you can also complain to the Information Commissioner’s Office by visiting their website: https://www.ico.org.uk